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Customer care

Free returns and exchanges

Items purchased from Natalie Barney Jewellery Design may be returned for a full refund or exchange within 14 days of the delivery date.

Return delivery is free. A return slip with instructions will be provided with your order. Please complete a returns form before returning your order for a refund or exchange.

If you have requested an exchange of an item of greater value, you will be liable to pay the difference in price. If you have requested an exchange of an item of lesser value, you will be refunded the difference in price.

All items must be returned in original, unworn condition and include the original sales invoice and packaging. Any products showing signs of use and wear and tear will not be accepted.