Customer Care

We are based in the Lower North Shore area of Sydney, Australia and our pieces can be viewed in person by appointment. Alternatively, we can send you additional photos, videos or arrange a Zoom video call.

• Online jewellery shopping.
• Made-to-order jewellery.
• Bespoke jewellery design, including custom engagements rings.
• Jewellery redesign, remodelling and customisations.

Although we always aim to showcase our jewellery in its true form, we are happy to send extra images or videos of any of our pieces. Whether you want to see the piece being worn or want to get an idea of scale or even better judge the colour, we understand that ordering a piece online might be nerve wracking and we are here to make this process as smooth and easy for you as possible.

‘Ready to wear’ jewellery may be returned for a full refund or exchange within 14 days of the delivery date. All items must be returned in original, unworn condition and include the original sales invoice and packaging. Any products showing signs of use and wear and tear will not be accepted. Please note that you will not be able to send back for a refund or exchange a stock piece which has been customised in any way before being sent to you. This includes rings that have been resized, as well as made-to-order pieces.

This depends on the complexity of the piece and whether it is a straight remake of a piece on the website, or a brand new design. But as a general rule, please allow 4 to 5 weeks. We will inform you on order of the estimated delivery time and notify you if we incur any delay during production.

We love to personalise our jewellery and to make it as unique as you are. We source our own gemstones, and if we cannot find one that suits your requirements in terms of size, colour and shape, we can also get your perfect gemstone cut to order.

We resize free of charge so if you don’t know the finger size of the person you are buying the ring for, we can always resize it once you find out the right size. Alternatively, we recommend ‘borrowing’ an existing ring and measuring its size on your hand (if you are a man and you are giving a ring to a lady, putting the ring on your pinky is a good trick, by seeing how far it will go on your finger).

If you are able to see us in person, we can measure the size of your pinky or alternatively if you are ordering online, try and find a local jeweller to get yourself sized. You can also measure the diameter of an existing ring and with this information, we will be able to work out the relevant size.

Just as much as we wouldn’t like our copyrighted designs to be copied by other jewellers, then we don’t copy other people’s designs. A design is always best made by whoever came up with it originally.

There is a perfect gemstone for every single person. It is first and foremost a matter of personal taste. Don’t let friends, family, partners or even jewellery professionals sway you from what you love.

Coloured gemstones in particular are very subjective as we all see, experience and feel colours differently depending on what emotional, spiritual and physical connotations we associate with specific colours and colour hues. Don’t allow yourself to be influenced by what the market has deemed to be the desirable colour, or colour shade for specific gemstones, like ‘cornflower blue’ for Ceylon blue sapphires or ‘pigeon red’ for rubies. A colour has to make your heart flutter, bring joy, peace and happiness.

Some gems are particularly rare, and as such, will fetch a higher price so we also try to find you the right gemstone for your budget and specifications. Lastly, gemstones will be selected depending on their use and alternatives offered which might be more suitable. Some gems will be too soft to be set in a ring but perfect for earrings and pendants.

Absolutely! That is what we love to do. We can make recommendations depending on your budget, how the piece will be worn, the type of impact you are looking to make, your personality traits. We love to dig deep and make sure that this gemstone will tick all the boxes.

Our gemstones are sourced from local, ethical sources, and all attempts are made to ensure that only the industry accepted gem treatments have been applied. For example, the majority of the Ceylon Blue Sapphires on the market have been colour enhanced. Some gemstones on the other hand will rarely be treated. Existing treatments aim to correct what is perceived to be faults in a gem, particularly relating to colour and clarity.

We recommend a regular checkup visit (ideally every year). We will then check settings and give your piece a free polish and clean. Between visits, not wearing your pieces at home (thus avoiding soap, shampoo, food, bumps) will help to preserve the cleanliness and beauty of your piece, and avoid any possible damage to stones and settings. Removing your rings when doing heavy manual work (like going to the gym or gardening) is also recommended.

Storing your jewellery in a safe place where it won’t rub against other pieces will avoid scratch marks. You can use a soft toothbrush, lukewarm water and a mild detergent to help your stones stay clean and sparkling. We also offer complimentary cleaning.